Vybe Cabs runs the daily commute, the airport pickup and the executive fleet for companies that can't afford downtime — powered by AI dispatch and a single dashboard for the whole workforce.
From the company that pays for it to the driver behind the wheel — here's who Vybe Cabs serves, and how.
The everyday ride, done right — verified drivers, transparent fares and live tracking from request to drop-off.
Learn about On DemandPredictable commute schedules with automatic route pooling — so HR sets policy once, and it runs itself every morning.
Learn about ETSExecutive travel, guest transport and inter-office trips — allocated, tracked and reported without a single phone call.
See the dashboardWe track the flight, not the clock — drivers adjust automatically to delays, so no one waits at the curb.
Learn about airport travelTrained drivers who help from the doorstep to the seat — built for hospital visits, appointments and daily errands.
Learn about Elderly SupportLive tracking, employee rosters and driver monitoring — the same dashboard your ops team will actually enjoy using.
Matches drivers by proximity, traffic and reliability score — not just who's closest.
SSO, audit logs and role-based access built for procurement teams.
Background-checked, trained and rated on every trip they complete.
One line per trip, one invoice per month — no hidden surcharges.
A named account manager, not a ticket queue.
Every trip visible on the map the moment it starts.
The rate quoted is the rate charged, every time.
From 20 employees to 20,000, without re-platforming.
No testimonials published yet.
We're just getting started — if you're a Vybe Cabs client, we'd love to feature your team here.
Most teams go live in under two weeks. We import your roster, map commute zones, and run a shadow week before switching over fully.
Yes. Every trip type — on-demand, ETS, executive and airport — rolls up into a single monthly invoice with a per-trip breakdown.
Live tracking, employee management, trip allocation, driver monitoring and exportable reports — available to as many admin seats as you need.
Every driver passes a background check, in-person training and a probation period before taking corporate trips.
We onboard new cities for enterprise contracts on request — talk to our team about your specific locations.
Talk to our team about employee transport, executive fleets or airport travel for your company.
Company
Every great journey begins with purpose, and at Vybe Cabs, that purpose is people. Built on empathy, innovation, and trust, Vybe Cabs (OPC) Private Limited stands for a new vision of urban mobility that places human connection at the centre of transportation.
Conceived in Odisha and brought to life in Bengaluru, Vybe Cabs embodies the spirit of Indian innovation, rooted in purpose and driven by progress. What began as a belief that mobility should be safe and inclusive has evolved into a people-centric network redefining how cities move.
At Vybe Cabs, safety is not an afterthought — it is a promise. Women's safety forms the foundation of every service we design, with verified drivers, live tracking, and responsive support ensuring confidence at every step.
Our approach extends beyond safety to inclusivity, creating a space where elderly passengers and individuals with physical challenges experience comfort, respect, and care throughout their travel.
Vybe Cabs is more than a cab service — it is a movement toward compassionate, inclusive, and dependable mobility. Every ride we power reflects our dedication to equality, dignity, and progress.
Registered Office: Ripple HQ — Ivy Lake, Gate 1, 941/1, Hulimavu Main Rd, off Bannerghatta Road, Muneshwara Block, Hulimavu, Bengaluru, Karnataka 560076
Email: jyothi@vybecabs.com
What We Offer
Vybe Cabs offers a new way to move — safe, reliable, inclusive, and purpose-driven. Built with care and powered by advanced technology, Vybe Cabs seamlessly connects people, places, and possibilities.
Book your ride instantly through the Vybe Cabs mobile app or website and get connected to verified drivers in real time. Includes an optional Walking Feature for short-distance assistance — designed for elderly users and individuals with mobility challenges.
Pre-schedule rides aligned with your flight times, track your driver in real time, and travel confidently with route optimization and continuous service monitoring.
Book for a specific date and time, secure a vehicle for an entire day, or opt for a multi-day package — ideal for business, leisure, or special events.
Tailored corporate mobility through Employer-Arranged Commute or Employee Subscription Plans — enhancing workplace efficiency, reducing commute fatigue, and promoting sustainable travel.
On-demand ambulance and assisted mobility solutions — transforming emergency and medical transportation in urban areas.
Last Updated: 01/09/2024
Vybe Cabs (OPC) Private Limited is committed to protecting the privacy, confidentiality, and integrity of personal information belonging to its users — Riders, Drivers, and Corporate Partners. This Policy applies to our mobile application, website (vybecabs.com), and related digital services.
Formulated under the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and IT (Reasonable Security Practices) Rules, 2011.
From Customers: Name, phone, email, gender, city, date of birth, and trip details.
From Drivers: All customer data plus Aadhaar, banking details, vehicle documents, driving licence, and insurance.
Automatically: Location data (with permission), device information, usage analytics, and cookies.
Vybe Cabs does not sell user data. We share data only with drivers/riders for trip facilitation, authorised payment gateways (e.g., Razorpay), and law enforcement when legally required. SMS/email data is never shared with third parties.
Privacy Contact: jyothi@vybecabs.com | jyothi@vybecabs.com
Last Updated: 24 September 2026
By registering for, accessing, booking, or using the Services — whether as a Rider, Driver, visitor, or as, or on behalf of, a Corporate User — you agree to be bound by these Terms. Users who do not agree are advised to discontinue using the Vybe Platform immediately.
These Terms and Conditions ("Terms" or "Policy") govern the use of all transportation, mobility and related technology services provided by Vybe Cabs (OPC) Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at Ripple HQ — Ivy Lake, Gate 1, 941/1, Hulimavu Main Rd, off Bannerghatta Road, Muneshwara Block, Hulimavu, Bengaluru, Karnataka 560076 ("Vybe Cabs", "the Company", "we", "us", or "our").
These Terms apply to every interaction, transaction and engagement made through Vybe Cabs' digital ecosystem — the Vybe Cabs mobile application, website, corporate portal and any other online or software-based service platform owned or managed by the Company (collectively, the "Vybe Platform") — and to all persons and entities that access, register for, book, or use the Services, including:
Except where a clause is expressly marked as applying only to B2C or only to B2B users, all clauses of these Terms apply equally to both categories of users. By registering for, accessing, booking, or using the Services — whether by browsing, registering, booking a ride, or otherwise engaging with the Vybe Platform — the User (including, in the case of a Corporate User, the individual accepting these Terms on its behalf) agrees to be bound by these Terms.
Nothing in these Terms is intended to, nor shall it, exclude or limit any statutory right of a User, Corporate User, Authorised User, or passenger that cannot lawfully be excluded or limited under applicable Indian law, including the Consumer Protection Act, 2019, the Motor Vehicles Act, 1988, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. Users who do not agree with these Terms are advised to discontinue using the Vybe Platform immediately.
For the purposes of these Terms, unless the context otherwise requires:
Vybe Cabs provides transportation, mobility and logistics services through the Vybe Platform, facilitated through verified Drivers and Service Providers and subject to availability, operational constraints and local regulations. Current service categories include:
(a) On-Demand Ride Bookings. Riders can request rides in real time; the Rider receives Driver and vehicle details and a fare estimate. Vybe Cabs is not responsible for delays due to traffic or mechanical issues. The optional Walking Feature assists with short-distance tasks such as carrying luggage or groceries; Vybe Cabs is not liable for item loss except in cases of proven negligence.
(b) Airport Transfers. Dedicated airport pickups and drop-offs for time-sensitive travel. Users should allow sufficient buffer time; Vybe Cabs is not liable for missed flights due to external factors. Fares may vary by distance, timing and demand.
(c) Scheduled Rides. Rides may be pre-booked for specific dates or durations, including single, full-day and multi-day packages, subject to vehicle availability. Vybe Cabs may modify or cancel a scheduled ride under exceptional circumstances.
(d) Employee Transportation Services / Corporate and Fleet Services. Corporate mobility for organisations and employees, including employer-arranged fleets, employee subscriptions, shared commute options, corporate accounts, subscription arrangements, service agreements, purchase orders, or any other mutually agreed commercial arrangement. Authorised Users must comply with applicable verification and safety standards; misuse may lead to termination.
(e) Ambulance and Emergency Mobility Services. Currently under development for non-emergency medical and assisted travel, subject to full compliance with applicable health and safety regulations once launched.
The availability of Services depends on geographic location, vehicle and Driver availability, verified Driver and vehicle status, operational conditions, and acceptance of all applicable Vybe Cabs policies. Vybe Cabs reserves the right to modify, suspend, expand, or discontinue any Service, subject to applicable contractual obligations and any prior notice required under applicable law or the relevant service agreement.
Vybe Cabs operates as a technology intermediary and mobility facilitator, providing the Vybe Platform to connect Riders and Corporate Users with independent, verified Drivers and Service Providers. The Vybe Platform enables discovery and matching, secure communication, automated fare estimation and payment processing, and safety and feedback tools. Vybe Cabs does not itself operate as a transport carrier, taxi company, or logistics operator; its role in facilitating individual rides is limited to the technology and payment infrastructure described in this Clause.
Drivers engaged as independent driver-partners are independent service providers operating voluntarily through the Vybe Platform. Except under specific written agreements (including arrangements with Service Providers engaged for B2B Services), Vybe Cabs does not employ, manage or supervise such Drivers; they retain discretion regarding ride acceptance, route choice and vehicle operation, and no employment, agency or partnership relationship exists between Vybe Cabs and such Drivers. All Drivers, whether independent driver-partners or engaged through a Service Provider, must hold valid driving licences, vehicle registrations and insurance as required by Indian law.
A direct contract for transportation forms between the Rider and the Driver once a Booking is accepted; Vybe Cabs is not a party to that contract and only facilitates the booking and payment. All transportation obligations rest solely with the Driver, and Riders must follow applicable booking and safety terms.
For B2B Services, Vybe Cabs may provide transportation services to a Corporate User based on individual Bookings, corporate accounts, subscription arrangements, service agreements, purchase orders, or any other mutually agreed commercial arrangement, and Drivers deployed for such Services may be engaged directly by Vybe Cabs or by its authorised Service Providers.
Vybe Cabs provides fare estimation and payment processing via authorised, RBI-licensed payment gateways (such as Razorpay) and acts as collection agent for the Driver in respect of B2C Bookings; it bears no financial liability beyond amounts actually processed. Digital receipts and invoices serve as valid proof of transaction. Vybe Cabs' obligations are limited to maintaining lawful platform operations and reasonable diligence in verification and safety, and do not extend to guaranteeing specific outcomes of any ride.
Users aged 18 years and above may register independently on the Vybe Platform. Users aged 16--17 may register only with verified guardian consent, and the guardian shall bear responsibility for the minor's activity on, and any policy breaches arising from, the Vybe Platform.
Account creation requires accurate details, including name, contact information and location. Users must safeguard their account credentials and promptly report any unauthorised access. Vybe Cabs may verify identity through lawful means and may suspend, deny or restrict access in cases of misrepresentation, policy breach, fraud, or inaccurate information. Each User may ordinarily maintain only one active account; duplicate or fraudulent accounts may be deactivated.
A Corporate User may be required to provide accurate and complete information, including company name, registered address, GSTIN (where applicable), PAN and other applicable tax details, contact details of authorised representatives, billing and payment information, and any other information reasonably required for providing the Services. The Corporate User shall ensure that all such information remains accurate, complete and updated, shall maintain the confidentiality of its account credentials, and shall be liable for activities carried out through its corporate account by authorised personnel, save to the extent such activities arise from Vybe Cabs' failure to maintain reasonable security practices required under the IT Act.
Corporate and institutional accounts may be created in cooperation with authorised representatives; such accounts and their Authorised Users remain bound by these Terms. Continued use of the Vybe Platform, by registered or guest Users, constitutes unconditional acknowledgment and acceptance of these Terms.
A Corporate User may permit its employees, representatives, customers, guests, or other persons to use the Services as Authorised Users. The Corporate User shall: (a) ensure its Authorised Users comply with these Terms; (b) provide accurate passenger and Booking details; (c) remain responsible for Bookings made through its corporate account; (d) ensure Authorised Users do not misuse the Services; and (e) be responsible for any additional charges arising from the acts or omissions of its Authorised Users.
Bookings may be made through the Vybe Cabs website, mobile application, telephone, email, corporate portal, authorised representative, API integration, or any other approved booking channel, and shall be subject to vehicle availability, confirmation by Vybe Cabs, applicable pricing, applicable cancellation policies, and operational feasibility.
Vybe Cabs reserves the right to decline or cancel a Booking for operational, safety, legal, technical, or other reasonable reasons, and shall communicate the reason for such decline or cancellation to the User or Corporate User where feasible, consistent with fair trade practice requirements under the Consumer Protection Act.
Fares for individual Bookings are dynamically determined based on factors including pickup--drop distance, estimated travel time and traffic, peak-hour or demand conditions, vehicle category, and service type, so as to ensure balanced supply and Driver compensation. The total fare includes the base charge, applicable surcharges, and taxes, and the final fare may vary slightly due to route changes or waiting time.
Charges for B2B Services shall be communicated to the Corporate User through a quotation, rate card, service agreement, purchase order, invoice, or other mutually agreed commercial arrangement. Unless otherwise agreed in writing, applicable charges may include base fare, distance charges, waiting charges, airport charges, toll and parking charges, night and driver allowances, applicable taxes, and other charges incurred during the provision of the Services.
Prices may vary based on location, vehicle category, distance, duration, demand, route and other operational factors. Any dynamic or surge pricing shall be applied transparently and, where applicable, within the limits prescribed under the Motor Vehicle Aggregator Guidelines notified for the relevant State. All pricing communications shall be clear, accurate, and not misleading, in accordance with the Consumer Protection Act's prohibition on unfair trade practices and misleading advertisements. All fares include applicable GST and other levies unless stated otherwise, and Vybe Cabs shall ensure proper tax compliance and remittance; tax-compliant invoices are available for digital payments, and corporate billing follows the respective service agreement.
Supported payment modes for individual Bookings include cards, UPI, wallets, and net banking, processed through licensed, RBI-authorised gateways such as Razorpay; Vybe Cabs is not liable for failed payments due to insufficient funds or third-party issues, and successful payments generate digital receipts. In certain regions, cash payments may be permitted directly between Rider and Driver; Vybe Cabs is not liable for disputes or counterfeit currency arising from such cash transactions, and Drivers must display the fare before accepting payment. Vybe Cabs may phase out cash options in favour of secure digital methods. Billing discrepancies for individual Bookings must be reported within 48 hours of ride completion.
Unless otherwise agreed in writing by Vybe Cabs and a Corporate User: (a) invoices shall be payable within 15--30 days of the invoice date, or such other period specified in the invoice or applicable commercial agreement (the "Payment Period"); (b) the Corporate User shall ensure timely payment of all undisputed amounts within the Payment Period; (c) applicable taxes are payable in addition to Service charges unless expressly stated otherwise; (d) amounts unpaid after the Payment Period shall accrue interest at the rate specified in the applicable commercial agreement (or the maximum rate permitted under applicable law, if lower), computed day-to-day from the due date until actual payment; (e) Vybe Cabs may recover reasonable costs of collection, including legal and professional fees, for overdue amounts; (f) the Corporate User shall not withhold, deduct or set off any amount against sums due to Vybe Cabs except with Vybe Cabs' prior written consent or pursuant to a competent court or tribunal order; (g) where a Corporate User disputes only part of an invoice in good faith, it shall pay the undisputed portion by the due date and notify Vybe Cabs of the disputed portion with reasonable supporting details; and (h) Vybe Cabs may, at its discretion, assign a credit limit to the Corporate User's account and place further Bookings on hold where such limit is exceeded or payment obligations remain overdue, without prejudice to Vybe Cabs' rights under Clause 27 (Suspension, Termination and Enforcement).
Cancellation charges may apply depending on the timing of cancellation and the nature of the Booking. A User or Corporate User may be charged cancellation or no-show fees where: the Booking is cancelled after the applicable cancellation window; the passenger fails to arrive at the designated pickup location; incorrect pickup information is provided; the passenger refuses to travel after the Vehicle has arrived; or the Booking cannot be completed due to circumstances attributable to the User, passenger or Corporate User. Grace-period cancellations are free of charge; late cancellations may incur a fee in accordance with the Vybe Cabs Cancellation and Refund Policy.
Specific cancellation, refund and no-show charges shall be disclosed upfront in the applicable rate card, Booking confirmation, in-app disclosure, or commercial agreement. Refunds, where due, are processed to the original payment mode within standard banking timelines and, in any event, within a reasonable time, consistent with the disclosure and fair-dealing requirements under the Consumer Protection Act and, where applicable, the Consumer Protection (E-Commerce) Rules, 2020. Refunds may be denied in cases of User fault, fraud, or external failures, and all refund requests must be raised through official channels.
Every User shall act lawfully, safely and respectfully when using the Vybe Platform, and shall use the Services only for legitimate mobility purposes. Users must not manipulate ride requests or promotions, conduct unauthorised business on the Platform, exploit technical vulnerabilities, misrepresent their identity, or engage in hacking, unauthorised data scraping, or similar misuse, which may attract legal action in addition to suspension or termination.
A Corporate User agrees to: provide accurate Booking information; ensure lawful use of the Services; ensure passengers behave respectfully towards Drivers and Service Providers; not use the Services for unlawful, fraudulent, dangerous or prohibited purposes; not cause damage to Vehicles or property; ensure no prohibited or illegal goods are carried in the Vehicle; promptly report any incident, accident, safety concern or Service-related issue; and comply with applicable laws, regulations, and reasonable safety and operational instructions, including those issued to give effect to the Motor Vehicles Act and applicable road-safety directions.
Passengers and Users shall not: threaten, harass, assault, or abuse a Driver or any other person; consume or carry prohibited substances; carry illegal goods, hazardous materials, or prohibited items; damage or misuse a Vehicle; interfere with a Driver while driving; engage in discrimination, indecent conduct, or unrelated/unauthorised services; conduct illegal transport or carry contraband; or engage in any conduct that may endanger safety. Privacy of all platform participants must be respected, and recording others without consent is prohibited except for lawful self-protection.
Vybe Cabs may refuse or discontinue Services where a User's or passenger's conduct creates a safety, security, legal, or operational concern, monitors for fraud (including fake bookings or payment misuse), and may share evidence of fraudulent or unlawful conduct with the appropriate authorities. Violations may result in suspension, termination, forfeiture of benefits, financial penalties, or legal referral, which may occur without prior notice where immediate action is needed, and are in addition to other remedies available under law. Users must report unsafe or unethical behaviour through in-app tools or official channels; all reports are treated confidentially and acted upon as appropriate.
Where a passenger, Rider, or Authorised User causes damage to a Vehicle or its fittings — including physical damage, staining or soiling requiring specialised cleaning, smoking inside the Vehicle, intentional misuse, or loss of or damage to equipment or accessories provided with the Vehicle — Vybe Cabs may charge the reasonable cost of repair, specialised cleaning, or replacement. Vybe Cabs shall provide reasonable supporting evidence of the damage, cleaning requirement, or misuse giving rise to such charges (such as photographs, the Driver's report, or third-party invoices) upon request. This Clause is without prejudice to Vybe Cabs' rights under Clause 23 (Liability for Loss or Damage) and Clause 24 (Limitation of Liability).
Where the passenger or Authorised User responsible was using a Corporate User's account at the relevant time, Vybe Cabs may invoice such costs to the Corporate User in accordance with Clause 9, without prejudice to the Corporate User's right to recover the amount from the individual concerned.
Vybe Cabs shall make reasonable efforts to provide the vehicle category requested, subject to availability, and may provide a reasonably comparable replacement vehicle where necessary. Drivers, whether independent driver-partners or engaged through a Service Provider, shall in all cases hold a valid driving licence appropriate to the class of Vehicle, and shall have undergone identity, licence, and police/character verification as required under the Motor Vehicles Act and applicable Aggregator Guidelines, and shall meet applicable medical fitness and training requirements before being permitted to drive.
In the event of an accident, injury, vehicle breakdown, passenger complaint, allegation of driver misconduct, emergency, or other incident occurring during the provision of the Services, Vybe Cabs shall: take reasonable steps to ensure the safety and wellbeing of passengers and the Driver; notify the affected User or, where applicable, the Corporate User of any material incident involving its Authorised Users or passengers as soon as reasonably practicable; involve or cooperate with the police or other statutory authorities where required by law or the nature of the incident; preserve relevant CCTV footage, GPS and trip data, and other trip records for such period as may be necessary for investigation, insurance claims, or legal proceedings, and in any event for the minimum period required under applicable law; and reasonably cooperate with the User, Corporate User, insurers, and relevant authorities in relation to any resulting insurance or third-party claim.
A Corporate User shall likewise promptly report to Vybe Cabs any incident of which it becomes aware and shall reasonably cooperate with Vybe Cabs, its insurers, and relevant authorities in investigating and resolving such incidents, including by providing available information regarding the Authorised User or passenger concerned. Nothing in this Clause shall be construed as an admission of liability by either party, and this Clause is without prejudice to Clause 23 (Liability for Loss or Damage), Clause 24 (Limitation of Liability), and Clause 25 (Indemnity).
Vybe Cabs places the highest priority on the safety of Riders, Drivers, Corporate Users, and third parties. Key safety protocols include mandatory driver verification (identity, licence, and background checks) in compliance with the Motor Vehicles Act; vehicle compliance, requiring valid insurance, registration and fitness certification; GPS-enabled ride tracking for real-time monitoring; 24×7 emergency support and an in-app SOS button connecting Users to Vybe Cabs' internal Safety Response Team or relevant helplines; and adherence to applicable state and regional transport regulations. The Optional Walking Feature and future Ambulance and Assisted Mobility Services are supportive solutions and are not substitutes for emergency medical, police, or rescue services.
Where Vybe Cabs operates as an "aggregator" within the meaning of Section 93 of the Motor Vehicles Act, it shall hold a valid licence issued by the competent State authority under the applicable Motor Vehicle Aggregator Guidelines and shall operate the Services in accordance with the conditions of such licence. Vehicles deployed for the Services shall hold a valid registration certificate, permit (including, where applicable, a permit for use as a contract carriage/aggregator vehicle), fitness certificate, pollution-under-control certificate, and valid third-party insurance as mandated under the Motor Vehicles Act, and, where required under applicable Aggregator Guidelines, appropriate passenger/occupant insurance cover. Vybe Cabs shall implement such driver and passenger safety measures (including trip tracking, emergency/SOS support, and driver training) as may be required under applicable Aggregator Guidelines and shall cooperate with lawful requests from road-safety or transport authorities.
A Corporate User shall not require a Driver to perform any activity that violates applicable transportation, safety, or other laws, including permissible working-hours limits under the Motor Vehicles Act.
Vybe Cabs processes personal data in accordance with the DPDP Act and, to the extent applicable, the IT Act, and in accordance with the Vybe Cabs Data Consent and Authorisation and Privacy Policy, which these Terms incorporate by reference and which set out, in greater detail, the categories of personal data collected, the purposes of processing, retention, security, cross-border transfer, breach notification, and the rights of Data Principals (including the rights to access, correction, deletion, and withdrawal of consent). A summary of key principles is set out below.
Vybe Cabs shall, at or before the point of collection, provide (directly or through a Corporate User) clear notice to Data Principals of the personal data collected and the purpose of processing, and shall process personal data only on the basis of the Data Principal's consent or another lawful ground recognised under the DPDP Act. Data collected may include identification data (name, contact, age), passenger and Authorised User details, location and trip data, booking history, payment and billing information, communication records, device and technical identifiers, and other information reasonably necessary for service delivery, collected and processed for managing accounts, processing bookings, providing the Services, customer support, billing and payment, safety and security, legal and regulatory compliance, dispute resolution, and improving the Services. Personal data shall not be processed for purposes beyond those disclosed at the time of collection, except where permitted under the DPDP Act.
Vybe Cabs shall collect only such personal data as is necessary for the specified purposes and shall retain it only for so long as necessary to fulfil that purpose or as required by law, after which it shall be erased or anonymised. Vybe Cabs does not sell or trade personal data; disclosure occurs only where legally mandated, necessary for payment, analytics, safety or navigation, part of corporate transport agreements, or required for audits or legal compliance, including sharing with third-party infrastructure providers (such as cloud hosting, analytics, navigation, and payment gateway providers) who are contractually bound to confidentiality and compliance with Indian data law. Vybe Cabs implements encryption, access controls, firewalls and periodic audits to protect personal data, and shall notify the Data Protection Board of India and affected Data Principals of any personal data breach in the manner and within the timelines prescribed under the DPDP Act. Personal data may be transferred outside India only to jurisdictions not restricted by the Central Government and subject to any terms notified under the DPDP Act. Where notified as a Significant Data Fiduciary, Vybe Cabs shall comply with the additional obligations applicable under the DPDP Act, including appointment of a Data Protection Officer, Data Protection Impact Assessments, and periodic audits.
A Data Principal (including a Rider, Authorised User, or passenger) may exercise the rights available under the DPDP Act, including to obtain a summary of personal data processed, seek correction or erasure (subject to lawful retention requirements), nominate another individual to exercise these rights in the event of death or incapacity, and file a grievance with Vybe Cabs' Grievance Redressal Team under Clause 29, and thereafter with the Data Protection Board of India if unresolved. Requests may be submitted through in-app settings or by writing to jyothi@vybecabs.com, and will ordinarily be responded to within 30 days.
Where a Corporate User provides personal data relating to employees, customers, representatives, or other individuals (each a Data Principal), the Corporate User represents and warrants that: (a) it has the lawful authority to provide such information to Vybe Cabs; (b) it has provided the notice required under the DPDP Act to relevant Data Principals prior to sharing their personal data with Vybe Cabs; (c) it has obtained valid consent where consent is the applicable lawful basis under the DPDP Act; (d) the information shared is relevant, adequate, and limited to what is necessary for the Services; and (e) it shall otherwise comply with the DPDP Act and any other applicable data protection law in respect of personal data it shares with or collects on behalf of Vybe Cabs. Where a Corporate User processes personal data on Vybe Cabs' behalf, or vice versa, the parties shall enter into appropriate data processing terms consistent with the DPDP Act.
Vybe Cabs and a Corporate User may each receive confidential, non-public information from the other relating to business operations, pricing, commercial arrangements, customer information, technical information, financial information, and other proprietary information. Neither party shall disclose the other's confidential information except where required for performing obligations under the agreement, where disclosure is required by law or a competent authority, to professional advisers subject to confidentiality obligations, or where the information is already publicly available through no breach of confidentiality.
All intellectual property rights relating to the Vybe Platform, brand, website, mobile application, technology, software, content, trademarks, and other proprietary materials remain the property of Vybe Cabs or its licensors. No User or Corporate User shall copy, modify, reverse engineer, distribute, reproduce, or commercially exploit such intellectual property without Vybe Cabs' prior written permission.
Vybe Cabs integrates external technology solutions to enhance accuracy, reliability, and operational efficiency, including Google Maps for navigation and route estimation, AWS for hosting, Firebase for analytics, performance tracking and crash monitoring, and Razorpay and other RBI-authorised gateways for secure digital payment processing. All such partners undergo due diligence to ensure compliance with data privacy and cybersecurity standards, and Vybe Cabs remains responsible for lawful processing of any personal data involved. Vybe Cabs exercises reasonable care in selecting and managing third-party integrations but shall not be held liable for service outages or downtime arising from third-party failure, data delays or inaccuracies resulting from integration errors, or security incidents directly caused by external providers where Vybe Cabs has exercised due diligence. Use of the Vybe Platform constitutes acknowledgment of and consent to these integrations as essential components of the Services.
Vybe Cabs shall use reasonable efforts to provide reliable Services. However, transportation services may be affected by circumstances beyond reasonable control, including traffic, weather, road closures, accidents, government restrictions, vehicle breakdowns, technical failures, strikes, or other unforeseen circumstances. Vybe Cabs does not guarantee uninterrupted availability of Services or specific arrival or travel times unless expressly agreed in writing.
Users, passengers, and Corporate Users shall be responsible for personal belongings carried during travel, and should ensure they collect all belongings before leaving the Vehicle. Vybe Cabs shall not be responsible for loss, theft, or damage to personal belongings, accidents, personal injuries, or property damage during rides, delays caused by traffic, weather, or vehicle malfunction, or negligence or misconduct by Users or Drivers, unless such liability arises directly from the proven negligence or wilful misconduct of Vybe Cabs, subject to applicable law.
To the maximum extent permitted under applicable law: Vybe Cabs shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, loss of opportunity, or reputational or goodwill loss; Vybe Cabs shall not be liable for losses arising from circumstances beyond its reasonable control, including unauthorised account access resulting from compromised User credentials; and Vybe Cabs' aggregate liability arising out of or relating to the Services shall, unless otherwise agreed in writing, be limited to the amount paid for the specific Booking or Services giving rise to the claim. Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law, including liability arising from death or personal injury caused by negligence, wilful misconduct, or fraud, or any liability that cannot lawfully be excluded under the Consumer Protection Act or the Motor Vehicles Act.
A Corporate User agrees to indemnify and hold harmless Vybe Cabs, its directors, employees, representatives, and Service Providers against claims, losses, liabilities, damages, costs, or expenses arising from: misuse of the Services by the Corporate User or its Authorised Users; violation of applicable laws by the Corporate User or its Authorised Users; inaccurate or unlawful information provided by the Corporate User, including any failure to obtain notice or consent required under the DPDP Act before sharing personal data with Vybe Cabs; acts or omissions of passengers or Authorised Users; or breach of these Terms by the Corporate User. This indemnity shall not extend to claims, losses, or liabilities arising from Vybe Cabs' own negligence, wilful misconduct, or breach of applicable law.
Neither party shall be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, epidemics or pandemics, acts of government, war, civil disturbances, terrorism, strikes, lockouts, industrial disturbances, network or internet outages, power failures, cyber incidents, road closures, severe weather, or similar events. The affected party shall take reasonable steps to mitigate the effects of such event and to restore normal operations as soon as practicable. Users acknowledge that a resulting temporary suspension or delay of Services shall not constitute a breach of these Terms, and Vybe Cabs shall not be responsible for any resulting loss, inconvenience, or cost incurred by Users or third parties.
Vybe Cabs may suspend or terminate a User's or Corporate User's access to the Services where: payment obligations remain unpaid; fraudulent or unlawful activity is suspected; these Terms are breached; the safety of Drivers, passengers, or others is at risk; or suspension is required by law. Such enforcement action may occur without prior notice where immediate action is needed, is in addition to other remedies available under law, and does not affect accrued payment obligations or rights arising before suspension or termination.
Either party may terminate an ongoing B2B commercial relationship in accordance with the applicable service agreement or a mutually agreed notice period.
Vybe Cabs may communicate with Users and Corporate Users through email, telephone, the Vybe Platform, in-app notifications, invoices, or other contact information provided by the User or Corporate User. Users and Corporate Users shall ensure that their contact details remain updated.
In accordance with the IT Rules, the DPDP Act, and the Consumer Protection Act, Vybe Cabs maintains a Grievance Redressal Team and publishes its designated contact details on its website/application and in Clause 34 below. Vybe Cabs shall acknowledge a grievance within twenty-four (24) hours of receipt and shall endeavour to redress it within fifteen (15) business days, or such other timeline as may be prescribed under applicable law (including the IT Rules, for content/user grievances).
Vybe Cabs shall implement and maintain reasonable security practices and procedures in accordance with Section 43A of the IT Act and applicable rules to protect personal data and sensitive personal data or information from unauthorised access, use, disclosure, alteration, or destruction. Where the Vybe Platform functions as an intermediary, Vybe Cabs shall publish its rules and regulations, privacy policy, and user agreement on the Platform, exercise due diligence as required under the IT Rules, and act on lawful content-removal or information requests within the prescribed timelines.
Vybe Cabs shall not engage in unfair trade practices, restrictive trade practices, or misleading advertising in connection with the Services. Users, Corporate Users, Authorised Users, and passengers may raise complaints with the Grievance Redressal Team, and, where unresolved, may approach the appropriate Consumer Disputes Redressal Commission or the National Consumer Helpline, without prejudice to the dispute resolution process in Clause 32. To the extent the Consumer Protection (E-Commerce) Rules, 2020 apply, Vybe Cabs shall make the disclosures required thereunder (including pricing, and return/cancellation/refund and grievance redressal policies) on the Vybe Platform.
Vybe Cabs may amend, modify, or replace these Terms from time to time to reflect changes in law, operations, technology, or business practices. Updates shall be communicated through the Vybe Cabs website, platform, email, in-app notification, or other appropriate means, with reasonable prior notice where required under applicable law; material changes affecting User data, payment obligations, or dispute mechanisms will be communicated through such reasonable channels. Continued use of the Services after the effective date of updated Terms shall constitute acceptance of the updated Terms, subject to applicable law and any separately negotiated written agreement. Vybe Cabs shall maintain version control and a record of changes for regulatory and internal compliance purposes.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect. Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
A Corporate User shall not assign or transfer its rights or obligations under these Terms without Vybe Cabs' prior written consent. Vybe Cabs may assign or transfer its rights or obligations in connection with a merger, restructuring, acquisition, or transfer of business, subject to applicable law, including any notice to Data Principals required under the DPDP Act.
These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law (including any mandatory consumer forum jurisdiction under the Consumer Protection Act that cannot be contractually excluded), the courts at Bengaluru, Karnataka, shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.
The parties shall first attempt to resolve any dispute through good-faith discussions; complaints should first be raised through the in-app support system, grievance portal, or official customer support email, and Vybe Cabs aims to acknowledge and resolve such complaints within fifteen (15) business days of receipt. If a dispute is not resolved within thirty (30) days of written notice (for B2B disputes) or through the primary resolution process described above (for B2C disputes), the parties may pursue remedies available at law, including arbitration under the Arbitration and Conciliation Act, 1996. Any such arbitration shall be conducted by a sole arbitrator appointed by Vybe Cabs, with its seat and venue at Bengaluru, Karnataka, and proceedings conducted in English; the arbitrator's award shall be final and binding on the parties. This Clause is without prejudice to any statutory right of a User, Corporate User, passenger, or Data Principal to approach a consumer forum, the Data Protection Board of India, or other competent authority.
These Terms, together with the Vybe Cabs Privacy Policy, Data Consent and Authorisation, Cancellation and Refund Policy, Grievance Redressal Policy, and, in respect of B2B Services, any applicable service agreement, commercial proposal, rate card, purchase order, or data processing agreement, constitute the entire agreement between Vybe Cabs and the User or Corporate User concerning the relevant Services. Where a separately executed written agreement exists between Vybe Cabs and a Corporate User, the provisions of such agreement shall prevail to the extent of any inconsistency with these Terms, except that no such agreement may derogate from statutory protections under the Consumer Protection Act, the Motor Vehicles Act, the IT Act, or the DPDP Act. Headings and subheadings are provided solely for reference and do not affect the interpretation of these Terms, and, in the event of inconsistency between translated versions, the English version shall prevail.
For queries, complaints, or notices relating to these Terms or the Services, a User or Corporate User may contact:
Grievance Redressal Team
Vybe Cabs (OPC) Private Limited
Registered Office: Ripple HQ — Ivy Lake, Gate 1, 941/1, Hulimavu Main Rd, off Bannerghatta Road, Muneshwara Block, Hulimavu, Bengaluru, Karnataka 560076
Email: jyothi@vybecabs.com
Response Time: Grievances are acknowledged within twenty-four (24) hours and, ordinarily, resolved within fifteen (15) business days of receipt.
Unresolved grievances may be escalated to the designated Grievance Officer of Vybe Cabs, the Data Protection Board of India (for data protection matters), or the relevant Consumer Disputes Redressal Commission, as applicable.
By registering for, accessing, browsing, booking, or using the Services — whether as a Rider, Driver, visitor, or other individual User, or as, or on behalf of, a Corporate User — the User confirms that: (a) it has read and understood these Terms and Conditions; (b) it agrees to be legally bound by these Terms; (c) where accepted on behalf of a Corporate User, the individual accepting these Terms has the necessary authority to bind the Corporate User; and (d) it agrees to comply with all applicable laws and contractual obligations, including, where applicable, its obligations under Clause 18 in respect of personal data shared with Vybe Cabs.
For an individual User, continued use of the Vybe Platform — including browsing, registering, or booking a ride — constitutes deemed acceptance of these Terms. For a Corporate User, acceptance is confirmed by registration for B2B Services and, where applicable, by signature below.
Last Updated: 01/09/2024
This Policy governs all cancellations and refunds for bookings made via the Vybe Cabs Platform. It does not extend to ETS or Corporate Subscription Programs, which are governed by separate agreements.
Pre-Assignment: Cancel anytime before driver assignment — no penalty, no fee.
Post-Assignment (Prepaid): Refunds processed within 48 hours. Platform convenience charges excluded. Vybe Cabs may deduct nominal fees to prevent misuse.
Cash Rides: Cash is a direct transaction between Rider and Driver. Vybe Cabs bears no financial responsibility.
No-Show: Rider failing to appear within 5 minutes of driver arrival may be deemed a No-Show — booking treated as completed, refund declined.
Vybe Cabs may cancel in cases of driver unavailability, technical failure, safety concerns, fraud, or force majeure. Prepaid amounts refunded within 48 hours excluding convenience charges.
Refund Queries: jyothi@vybecabs.com — Acknowledged within 48 hours, resolved within 15 business days.
Last Updated: 24 September 2026
This Data Consent and Authorisation ("Consent") is issued by Vybe Cabs (OPC) Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at Ripple HQ — Ivy Lake, Gate 1, 941/1, Hulimavu Main Rd, off Bannerghatta Road, Muneshwara Block, Hulimavu, Bengaluru, Karnataka 560076 ("Vybe Cabs", "the Company", "we", "our", or "us"), in connection with the transportation and mobility services offered by Vybe Cabs, whether availed by individual users directly ("B2C") or by a corporate customer, business partner, organisation or institution ("B2B"), through the Vybe Cabs website, mobile applications, and related digital platforms (collectively, the "Vybe Platform").
This Consent is issued with reference to the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules made thereunder ("DPDP Rules"), the Information Technology Act, 2000 ("IT Act"), and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"). It applies to, and governs the processing of personal data of, both individual users of the Vybe Platform and Relevant Individuals whose data is shared with Vybe Cabs by a Corporate Customer, and operates in conjunction with the Vybe Cabs Privacy Policy and Terms of Service, which it does not override.
By selecting "I Agree", "Accept" or any similar consent option on the Vybe Platform, by continuing to access or use the services, or by signing this Consent (where applicable, on behalf of a Corporate Customer), you expressly confirm that you have read, understood, and voluntarily consent to the data practices described in this Consent.
For the purposes of this Consent, unless the context otherwise requires:
This Consent applies to: (a) riders using the Vybe Platform for booking or scheduling rides; (b) drivers and driver applicants registering or operating on the Vybe Platform; (c) corporate users and employees availing employee transportation services; (d) visitors interacting with the Vybe Cabs website or app features requiring data input; and (e) Corporate Customers and their Relevant Individuals, in respect of personal data disclosed to Vybe Cabs for B2B services. It applies only to personal data and SPDI processed by Vybe Cabs for service-related purposes within India.
As between Vybe Cabs and a Corporate Customer, and unless otherwise agreed in a separate Data Processing Agreement, the Corporate Customer acts as the Data Fiduciary (and, to the extent applicable under the IT Act, the body corporate collecting information) in respect of personal data of Relevant Individuals that it discloses to Vybe Cabs. In respect of such data, and of data collected directly from individual Users, Vybe Cabs acts as a Data Processor to the extent it processes personal data solely on a Corporate Customer's instructions, and as an independent Data Fiduciary to the extent it determines the purpose and means of processing such personal data for its own service delivery, safety, billing, legal compliance and business purposes described in this Consent.
This Consent does not, by itself, constitute the itemised notice required to be given to Relevant Individuals under Section 5 of the DPDP Act. Where Vybe Cabs or a Corporate Customer relies on the consent of a Relevant Individual as the basis for processing, the itemised notice given to such Relevant Individual shall separately describe, in clear and plain language, the personal data to be collected and the specific purpose of processing, and the manner in which the Relevant Individual may exercise their rights and file a complaint with the Board.
If you do not agree, or wish to withdraw consent, you (or, where applicable, the Corporate Customer) may opt out or discontinue use of the Vybe Platform, subject to the operational, contractual and legal limitations described in this Consent.
Vybe Cabs may collect, receive, access, store, use, process, share and otherwise handle personal data provided by, or collected from, Users and Corporate Customers for the following purposes:
No data is collected for purposes that are unlawful, excessive, or unrelated to service delivery.
By using the Vybe Platform or providing personal data to Vybe Cabs (directly, or through a Corporate Customer), Users and Corporate Customers authorise Vybe Cabs to collect and process the following categories of personal data, strictly to the extent necessary and lawful:
4.1 Personal Identification Information. Name, designation, organisation details, official or personal email address, mobile or telephone number, gender, age, profile photograph, emergency contact details, employee identification details (where applicable), and account credentials. This data is essential for account creation, authentication, communication and service delivery.
4.2 Identity and Safety Verification Data. Drivers consent to the collection of government-issued identification documents such as driving licence details, Aadhaar or PAN information, vehicle registration, insurance documents, and periodic live selfies. Selfie verification is conducted solely to confirm driver identity, prevent impersonation, and enhance rider safety. Riders may be required to provide limited verification data for fraud prevention or regulatory compliance.
4.3 Location and Trip Data. Pickup and drop-off locations, timestamps, travel and booking details, trip schedules, and real-time and historical GPS and vehicle location data during ride requests, trips and driver duty sessions, collected for ride matching, navigation, safety monitoring, operational coordination and emergency response.
4.4 Payment and Billing Data. Payment method type, transaction identifiers, fare amounts, refunds, and billing-related and corporate billing records. All payments are processed through authorised payment gateways; Vybe Cabs does not store full card or UPI credentials.
4.5 Communication Records. In-app chats, masked calls, customer support interactions, and other service-related communications. Certain calls may be recorded for safety, quality assurance and dispute resolution purposes. Dash cameras are not currently in use.
4.6 Technical and Usage Data. Device information, IP address, operating system, app version, crash logs and usage analytics, collected to maintain platform security, prevent fraud, and improve performance.
4.7 Any Other Necessary Information. Any other information reasonably necessary for providing the agreed services. A Corporate Customer shall ensure that only personal data reasonably necessary for the relevant business and transportation services is provided to Vybe Cabs, consistent with the data minimisation principle under the DPDP Act.
Each User hereby authorises Vybe Cabs to process their personal data for the purposes stated in this Consent by using the Vybe Platform, and each Corporate Customer hereby authorises Vybe Cabs to process the personal data it provides for the purposes stated in this Consent and the applicable service agreement.
A Corporate Customer providing this Consent additionally confirms that:
Users and Corporate Customers acknowledge and agree that Vybe Cabs may share relevant personal data strictly on a need-to-know basis with:
(a) Corporate Customers and Authorised Representatives. Relevant booking, trip, passenger, billing, GPS and service information may be shared with a Corporate Customer and its authorised representatives, to the extent necessary for travel administration, employee transportation management, safety, billing, reporting, dispute resolution and contractual purposes.
(b) Drivers, Riders and Fleet Partners. Vybe Cabs may share necessary passenger and booking information with drivers, fleet owners or transportation partners for the purpose of providing transportation services, and with other users only to the extent necessary to complete a ride.
(c) Technology and Service Providers. Vybe Cabs may share information with authorised third-party service providers engaged for technology infrastructure, cloud hosting and storage, communication services, navigation and analytics, payment processing, customer support, and security and other operational services. Such third parties shall be required to process personal data only for authorised purposes and subject to appropriate confidentiality and security obligations.
(d) Government and Regulatory Authorities. Vybe Cabs may disclose personal data where required under applicable law, court order or lawful request from a competent government, regulatory or law enforcement authority, including the Board.
(e) Trip and Vehicle Recordings. Where trip-related recordings are generated in connection with the services, including live GPS or trip logs and call or communication recordings, Vybe Cabs may share relevant recordings with a Corporate Customer, insurers, authorised investigators, and government, regulatory or law enforcement authorities, where necessary for purposes including safety incidents, accidents or claims investigation, insurance processing, fraud prevention, dispute resolution or compliance with applicable law, and where such sharing is otherwise legally permitted.
Vybe Cabs does not sell, lease, or commercially exploit personal data.
Where the personal data provided to or collected by Vybe Cabs includes SPDI (such as financial or payment information, government-issued identification, or biometric information), Vybe Cabs shall, in addition to its obligations under the DPDP Act:
Vybe Cabs shall implement and maintain reasonable security practices and procedures, comparable to internationally accepted standards such as IS/ISO/IEC 27001 or an equivalent industry standard, as contemplated under Section 43A of the IT Act and Rule 8 of the SPDI Rules, designed to protect personal data and SPDI against unauthorised access, misuse, alteration, disclosure, loss or destruction. Such measures may include restricted access controls, password and authentication controls, secure systems and infrastructure, encryption or equivalent security measures where appropriate, confidentiality obligations for personnel, and periodic monitoring, review and audit of security practices. While every effort is made to secure data, Users and Corporate Customers acknowledge that no digital system is entirely risk-free. Vybe Cabs shall be considered to have complied with reasonable security practices and procedures if it has implemented such a standard and its security programme is certified or audited on a periodic basis by an independent auditor, to the extent required under the SPDI Rules.
Vybe Cabs may retain personal data only for as long as reasonably necessary to provide the agreed services, manage the account or business relationship, maintain operational and financial records, comply with legal and regulatory obligations, resolve disputes, and establish, exercise or defend legal claims. User data is retained for as long as the relevant account remains active and for such additional duration as required to meet legal, operational or dispute resolution needs; specific retention timelines may evolve as regulatory frameworks develop. Upon expiry of the applicable retention period, Vybe Cabs shall delete, anonymise or otherwise securely dispose of personal data, subject to applicable legal requirements, including any retention schedule prescribed under the DPDP Act or the SPDI Rules.
In the event of a personal data breach or security incident involving personal data processed by Vybe Cabs, Vybe Cabs shall take reasonable steps to investigate, contain and mitigate the incident. Vybe Cabs shall: notify the affected User or Corporate Customer of the breach without undue delay upon becoming aware of it, describing the nature and likely impact of the breach and the remedial measures taken or proposed; where required, notify the Board in the manner and within the timelines prescribed under the DPDP Rules; and reasonably cooperate with a Corporate Customer to enable it to notify affected Relevant Individuals or other authorities where the Corporate Customer is separately obligated to do so.
By granting consent, Users and Corporate Customers retain the right to: access their personal data; request correction or updates; request deletion, subject to lawful retention; withdraw consent for specific processing activities; and raise privacy-related grievances. Requests may be submitted through in-app options, in writing, or by contacting the Grievance Redressal Team.
Consent under this Data Consent and Authorisation may be withdrawn or modified at any time by providing written notice to Vybe Cabs, or through in-app account settings, with the same ease with which it was given, subject to: (a) any ongoing contractual obligations; (b) applicable legal and regulatory requirements; (c) legitimate requirements for completing existing bookings or transactions; and (d) Vybe Cabs' obligation to retain certain information where required by law. Withdrawal may result in limited or discontinued access to services where data processing is essential for platform operation, safety, or legal compliance, and shall not affect the lawfulness of processing undertaken before the withdrawal or any processing otherwise permitted or required under applicable law.
Vybe Cabs does not knowingly collect data from individuals below 16 years of age. Limited access for Users aged 16--17 is permitted only with verified guardian consent, and the guardian assumes full responsibility for data usage.
Vybe Cabs shall treat personal data received from Users and Corporate Customers as confidential and shall not disclose such data except: (a) as necessary to provide the agreed services; (b) as authorised under this Consent or the applicable service agreement; (c) to authorised service providers and transportation partners on a need-to-know basis; or (d) where required by law.
Nothing in this Consent shall be interpreted as transferring ownership of personal data from one party to another. Each party shall process personal data only to the extent necessary for the purposes of the relevant relationship and in accordance with applicable law and contractual obligations.
The parties shall comply with applicable data protection and privacy laws, including the DPDP Act and the DPDP Rules, the IT Act (including Section 43A) and the SPDI Rules, as and when applicable. A Corporate Customer agrees to reasonably cooperate with Vybe Cabs in addressing data protection requests, grievances, security incidents or compliance requirements relating to personal data shared under the B2B relationship, including requests for access, correction or erasure received from Relevant Individuals. Vybe Cabs shall publish and maintain a privacy policy in accordance with Rule 4 of the SPDI Rules, setting out its practices and policies for handling personal data and SPDI, available on its website and referenced in the applicable service agreement.
Vybe Cabs reserves the right to update this Consent to reflect legal, operational or technological changes. Continued use of the Vybe Platform after such updates constitutes renewed consent.
For any questions, concerns or requests relating to the processing of personal data, a User, Relevant Individual or Corporate Customer may contact:
Grievance Redressal Team
Vybe Cabs (OPC) Private Limited
Ripple HQ — Ivy Lake, Gate 1, 941/1, Hulimavu Main Rd, off Bannerghatta Road, Muneshwara Block, Hulimavu, Bengaluru, Karnataka 560076
Email: jyothi@vybecabs.com
Vybe Cabs will acknowledge and respond to grievances within a reasonable period, and in any event within the timeline prescribed under applicable law. If unresolved, the grievance may be escalated to the Board through the mechanism prescribed under the DPDP Act.
By opting in, signing below, or selecting "I Agree" / "Accept & Continue" on the Vybe Platform, I/we (as an individual User, and/or as the authorised representative of a Corporate Customer) acknowledge and confirm the following:
☐ I/we have read and understood this Data Consent and Authorisation, including the Vybe Cabs Privacy Policy and Terms & Conditions, and confirm that I/we have the authority to provide this consent — whether in my individual capacity as a User, or on behalf of the Corporate Customer named below.
☐ I/we consent to Vybe Cabs collecting, using, storing, sharing and otherwise processing personal data (including contact details, identity and safety verification data, location and trip data during rides, payment and billing information, and communication and usage records, as applicable) for providing mobility services, account management, safety, payment processing, communication, fraud prevention, and compliance with applicable laws, as described in this Consent.
☐ Where this Consent is provided by or on behalf of a Corporate Customer, the Corporate Customer confirms that it has obtained the requisite itemised notice and consent (including written consent for SPDI, where applicable) from its Relevant Individuals prior to sharing their personal data with Vybe Cabs, and that the personal data shared is accurate and reasonably necessary.
☐ I/we understand that this consent may be withdrawn at any time by providing written notice to Vybe Cabs, or through in-app account settings, as applicable, and that such withdrawal may limit or disable access to certain services or features, subject to ongoing legal and contractual obligations.
By signing below, or by clicking "Accept & Continue", I/we provide free, informed, specific and unambiguous consent in accordance with the Digital Personal Data Protection Act, 2023.
Consumer Protection Act, 2019 Compliant
Vybe Cabs is committed to addressing user complaints in a transparent, efficient, and time-bound manner in compliance with Indian consumer protection laws.
Mr. Jyothi Pavan — Grievance Officer, Vybe Cabs (OPC) Private Limited
Ripple HQ — Ivy Lake, Gate 1, 941/1, Hulimavu Main Rd, off Bannerghatta Road, Muneshwara Block, Hulimavu, Bengaluru, Karnataka 560076
Phone: +91 90366 65623 | Email: jyothi@vybecabs.com | Response: Within 15 business days
Mandatory for All Driver-Partners
This is a legally binding policy. Acceptance is mandatory to access the Vybe Cabs Driver App. Violation may result in suspension or permanent deactivation.
Drivers operate as independent service providers — not employees, agents, or representatives of Vybe Cabs. Vybe Cabs acts solely as a technology intermediary.
The following result in immediate permanent deactivation without prior notice:
Driver Support: jyothi@vybecabs.com | Jurisdiction: Courts at Bengaluru, Karnataka